Extension·1 min read
Report a problem
The simple mode of the extension: describe, record and send. Made for anyone, no training needed.
Report a problem is the simple mode of the extension. It is what support, product, operations and customers themselves use: no technical knowledge required.
Step by step
- step 01Open the extension
Click the Capto icon. The panel opens on the side of the browser.
- step 02Describe
Fill in What were you trying to do?, What did you expect? and What happened?. One sentence in each is enough.
- step 03Choose where the ticket goes
If your company has Jira or Azure DevOps connected, choose the connection and the board.
- step 04Record
Click Start recording and reproduce the problem. You can pause and resume.
- step 05Review and send
Click stop. Use preview to check the steps, then send.
What gets captured
| Item | Details |
|---|---|
| Steps | Clicks, filled fields and navigation, with one screenshot per action |
| Network | Requests with method, status, timing and the body sent and received |
| Console | Browser errors during the recording |
| Environment | URL, browser, operating system and screen size |
My tickets
In my tickets, in the extension, you can see the reports you have sent and open each one.