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Integrations·1 min read

Jira Software and Jira Service Management

Connect Jira so every report becomes a card on the right board, or a ticket in the support queue.

With Jira connected, every report becomes a card on the chosen board (Jira Software) or a ticket in the support queue (Jira Service Management), with the AI description, the steps, the environment and the attachments.

1. Create the API token

  1. step 01
  2. step 02
    Create it without scopes

    Click Create API token (the button without scopes). Give it a name, such as Capto, and an expiry date.

  3. step 03
    Copy the token

    It is shown only once.

2. Connect it in Capto

  1. step 01
    Open Integrations

    In the dashboard, go to Integrations and add a Jira connection.

  2. step 02
    Fill in the fields

    The URL of your Jira (e.g. https://yourcompany.atlassian.net), the email of the Atlassian account that created the token, and the token.

  3. step 03
    Save

    Capto tests the credentials right away. If it works, choose which boards the team will see.

  4. step 04
    Set the default

    Mark the default (★) connection. It comes preselected in the extension.

In the extension

When reporting, the person chooses Connection → Board. The card is created on the chosen board and the link shows up in the report.

Email notifications

Each board can have people in copy: they get an email when a report arrives on that board.