Administration·1 min read
Billing and subscription
Upgrade, downgrade, cancellation, invoices and what happens if a payment is late.
Everything about billing is in the Plan and Billing tabs of the dashboard, visible to admins.
Payment
Payment is by credit card, processed by Stripe. To get an invoice (nota fiscal), fill in your company's tax details in the dashboard.
Change plans
| Action | When it takes effect | Billing |
|---|---|---|
| Upgrade | Immediately | You pay the prorated difference for the current cycle |
| Downgrade | At renewal | Your current plan continues until the end of the paid cycle |
| Cancellation | At the end of the cycle | No fee; access continues until the renewal date |
A scheduled downgrade shows up in the dashboard with a Cancel change option.
Overdue invoice
- step 01Reminders
While the invoice is overdue, admins get one notice per day.
- step 02Suspension
After 10 days without payment, the account is suspended: the extension stops recording and sending reports.
- step 03What keeps working
Viewing reports, paying the invoice, managing the team and filling in tax details.
- step 04Reactivation
As soon as payment is confirmed, everything works again. Nothing is deleted.