What lands on the Jira card
- Summary, severity and probable cause written by AI from the recording.
- Steps to reproduce built from the real clicks and inputs of the session.
- Failed requests (method, URL, status, request and response body) and console errors.
- Environment: URL, browser, OS and screen size.
- Attachments: animated GIF of the steps, full HTML report and the raw JSON data.
A Jira card by hand vs with Capto
| By hand | With Capto | |
|---|---|---|
| Description | Written by the reporter, each in their own way | Written by AI: summary, severity and probable cause |
| Steps to reproduce | From memory | Built from the real clicks and inputs |
| Network and console | Rarely included | Always attached, with request and response |
| Visual evidence | A loose screenshot | GIF of the steps and HTML report |
| Where it is in the code | The developer investigates | A comment with file, line and suggested fix |
Jira Software and Jira Service Management
In Jira Software the report becomes a card on the board you choose. In Jira Service Management it lands in the support queue as a request. You can have more than one Jira connection, set a default board and let people pick the board when they report.
And AI points to the bug in your code
With code analysis on, Capto reads the project repository (GitHub or Azure Repos) on the branch you choose and comments on the card itself: file and line, root cause and the suggested fix, with the code snippet.
How to connect
- Create an API token in your Atlassian account (id.atlassian.com), with the same email you will use for the connection.
- In the Capto dashboard, under Integrations, enter your Jira site, email and token. Capto validates the credential right away.
- Pick the boards your team can use and set the default.
- Install the extension, record the issue and send it: the card shows up on the board.
Frequently asked questions
Do I need to install anything in Jira?
No. Capto uses the Jira API with an API token from your Atlassian account. There is no Jira app to install.
Does it work with Jira Service Management?
Yes. In service desk projects the report lands as a request in the support queue, with the same evidence.
Can non-technical people report bugs?
Yes. They describe the problem in one sentence and reproduce it. Capto collects the technical context automatically and AI rewrites the description in technical language.